Return Policy
If there are any quality problem, simply return the merchandise to our warehouse within 30 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit returns or exchanges without a valid receipt.
l All returned merchandise must be undamaged and in resalable condition.
l Your refund will be processed by the same method of payment from your original purchase.
Once a product has been installed, it cannot be returned. ELEMEFLOORING is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Return Policy Limitations
Non-receipted returns and receipted returns made greater than 30 days from the date of purchase will be refunded to merchandise credit. Shipping costs are non-refundable, and the customer is responsible for return shipping costs if applicable.
Special Orders
Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care. Special order product that is not custom made can be returned to our warehouse.

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Contact Us
Gerard +86 13775170036
Jessica +86 13813698687
Fay Renwick-Corsello 203-722-8700